Terms of Use

  • Interpretation and Definitions

    • The following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    • Definitions: For the purposes of these Terms and Conditions:

      • Country refers to the Republic of India.
      • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hoora technologies private limited.
      • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
      • Service refers to the Website.
      • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
      • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
      • Website refers to www.hoora.in accessible from Hoora app /browser.
      • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

    Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Service.

    Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information.

    The Hoora website/app is an internet based on demand auto care technologies company owned and operated by Hoora Technologies Private Limited (Formerly known as Easego Innovations Private Limited) having CIN: U50400MH2019PTC321924, a company registered under the provisions of the Companies Act,2013, having its registered office at Hoora Technologies, 1st Floor, Deva Dhore, NEAR GANESH GAURY APARTMENT, behind Mississippi Street Restaurant, Tatya Tope, Pratap Nagar, Nagpur-440015

    Through the Hoora mobile application Hoora technologies private limited shall provide you (“user”) services-related information, pricing, availability and booking for the daily car grooming, car washing ,car servicing (“service”).This service may be availed by the registered users. This user agreements sets out the terms and conditions on which Hoora technologies private limited shall provide the services to the users through the Hoora application. These terms and condition may be updated or modified by Hoora from time to time.

    Please read the these terms and conditions (“Terms and conditions “)carefully before using Hoora website and the Hoora mobile application operated by Hoora technologies private limited your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, partners and others who access or use the service. By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of the terms then you may not access the service.


    Hoora shall not be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of god, terrorism, pandemic, or epidemic, shortage of supply, breakdowns or malfunctions. Considering the act of god events, you have the option either to reschedule the session or you will be entitled to obtain a refund. All the referral income or credits given by Hoora can be only used On Hoora app and for its services. You can request for Service cancellation through Hoora app and all the refund will be processed to you through Hoora app only. All the refunds will be initiated during 7 to 10 business days. Maximum in any worse case which is not mention in the agreement Hoora will only take liability of the service amount only.


    These terms and conditions will be subject to the laws of, India and the courts shall have jurisdiction to resolve any dispute between us


    All the price of the product may vary from city to city and type of the service and delivery slot taken by customer all the pricing decision are in the hands of Hoora technologies private limited and it is binding on the customers .While delivering the product if any malfunction happen to vehicles then Hoora won’t be responsible. Note-Services regarding cleaning of vehicle or completion time can vary according to the work of service it depends on (how dirty the vehicle is)


    The details regarding variety of services are visible to the customers on the Hoora app/website you can book their required services through Hoora app .If the service is cancelled by the user for any reason what so ever ,the cancellation charges 100 Rs is applied as penalty .If the service is cancelled by Hoora for any reason whatsoever ,user shall be given to refund or rebate as required . Hoora reserves all the rights to cancel or restrict any bookings subject to availability. In the case of postponing any service for whatsoever reason then Hoora technologies private limited has all the rights to charge additional cost to customer.(the amount charge will be completely in the hands of Hoora technologies private limited) Hoora can postpone the service any time according to the supply side of availability and the postponement of service can happen only for the selected time by the customer. If the selected slot is available then Hoora can reschedule the specific slot but all the reschedule slot decision are in the hands of Hoora .In case of any unavailability of any service by Hoora then Hoora will give refund for the specific service. All the refund decisions are completely in the hands of Hoora technologies private limited .while booking any service where Hoora is providing Exterior, interior, air freshener for Rs 250 and Hoora Service partner didn't provide air freshener then customer has to pay Rs 200 by deducting the air freshener cost that is (Rs.50)


    Our Service may contain links to third-party web sites or services that are not owned or controlled by the Hoora technologies private limited. The Hoora technologies private limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.


    Hoora technologies private limited has an intention to establish a long term well business relationship with its service partner , Company intends to empower its selective leader, and wishes them to reach at the peak of success where, service partner can expand the business, by connecting cleaners to provide good quality services to its customers. In case of loss of any valuables it should be responsibility of end customer to take care of their respective belongings or in case of any malfunction or loss Hoora technologies private limited has no responsibility and are not liable for any loss and recovery.


    Any rights not expressly granted in these Website Terms are reserved.


    The customer can pay by using credit card/debit card net banking and/or any other payment facilities provided by our third party payment processing partner. We use third party provider to process payments for order made on our website/app. The processing of your payment will be directly between you and the third party payment service provider. We will be providing personal information it is your responsibility to read these terms and ensure that you understand and agree to be bound by them. Customer acknowledge and agree that we shall have no liability in case of any dispute between customer and such third party service provider. The customer receive all the information regarding payment through email.


    The Website can only be used by a person who can form legally binding contracts under applicable law. The Website cannot be accessed by a person whose registration has been suspended or terminated by the Company for any reason whatsoever. You represent that you have the legal authority to accept these Website “Terms of Use” on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to the Website “Terms of Use”.


    You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by an Operator or any other third party arising out of or in connection with any Reviews or other Visitor Data that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph.


    You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach. Furthermore you release us to the fullest extent permitted by law from all liability in relation to such disclosure.


    Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Platform and the Service immediately by notifying you through email if we believe in our sole discretion that:

    • you have used the Website in breach of our permitted terms of use
    • you have posted Reviews or other Visitor Material in breach Visitor Material Policy
    • you have breached any other material terms of these Website Terms.

    If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


    Any action or proceeding by you relating to any dispute must commence within one year after the cause of action arises unless stated otherwise under the applicable law.


    Company does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the content of the Website or any other websites linked to or from the Website.

    The content of the Website is provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, Company disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of third party rights revisions. Company may revise or withdraw the content, in whole or in part, at any time without notice.


    If you have any questions about these terms please contact us hello@hoora.in